Refund Policy
Refund & Return Policy
1. Return Window
We want you to love what you ordered! If you’re not satisfied, you have 7 days from the date of delivery to request a return or exchange.
2. Eligibility for Returns
To be eligible for a return, your garment must meet the following criteria:
Condition: Must be unworn, unwashed, and in the same condition that you received it.
Tags: All original tags must still be attached to the garment.
Packaging: Must be in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Innerwear/Lingerie/Swimwear (if the hygiene seal is broken).
Earrings or hair accessories.
Items marked as "Final Sale" or "Clearance."
Custom-altered garments (if you offer tailoring services).
4. The Refund Process
Once we receive and inspect your returned item, we will send you an email notification.
Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Timeline: Please allow 15–30 business days for the refund to reflect in your account, depending on your bank's processing times.
5. Return Shipping Costs
Defective/Wrong Items: If we sent the wrong size or the garment is damaged, we will cover all shipping costs.
Change of Mind/Size Issues: For standard returns, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for a different size, please contact us at contacts@shipontrading.com to initiate the process. Note: Exchanges are subject to stock availability.